What to do when returning an item becomes a nightmare?
What to do when returning an item becomes a nightmare?
What to do when returning an item becomes a nightmare?
I bought a blue coat for both of my boys at Abercrombie and Fitch aprox 2 weeks ago. My sons zipper broke and tonight I went with a friend to exchange the coat. I was looking around the store with one of my sons, he was picking out clothes for christmas, while my friend asked about exchanging the blue coat. My son, who was at home, texted me and asked if he could get a red coat instead. My friend asked a store employee who was standing by the coats if we could do that. He said sure, just swap it. My friend, not knowing there was a security tag, placed the blue one back on the shelves and put the red one in the bag. We purchased 8 dollars in clothes for my son and were on our way, so we thought.
As I was walking through the exit, the alarm started beeping, due to the security tag on the red coat. We explained to the girl that we exchanged it, she said just go to the cashier and get the tag removed.
Here comes the hard part. Keep in mind they already have the coat with the broken zipper, and I my receipt in my pocket…They want the original blue coat, the one that they gave us as an exchange coat. They said they removed the security code off of it and we need to give it to them, or we leave with nothing..Of course the coat is nowhere in sight, and the employee that says just switch them denies saying that.
I had to call the police, receipt in hand, no replacement coat, they said we were accountable for the blue one we put back on the shelf. I NEVER left the store, never got to so they should KNOW I didnt steal it. Then they tried to accuse my other son of stealing his coat, had a receipt for that as well.
The police said there was nothing they could do. They reviewed cameras and could not place theft charges against us. So.. sorry this is so long, but now I am out 7 for the coat and had to buy another coat from another store. What can I possibly do about this? We sat outside the store for almost an hour waiting for them to review videos and they kept the coat with the broken zipper..Please help, any legal advice would be greatly appreciated. I have spent about 0 in that store this month alone, why in Gods name would I steal? I know alot of people do, but I didnt and I have receipts to prove it and they have cameras to prove it. Its not right!!!
Umm, I had a receipt when I went in to return the jacket and I left with a receipt, just didnt get an exchange…Instead I got more or less, accused of stealing..
Umm, I had a receipt when I went in to return the jacket and I left with a receipt, just didnt get an exchange…Instead I got more or less, accused of stealing..
Talked to attorney that said take em to court and call the news channels. My bank has refunded the $ because I placed a dispute on it…lol..Thanks to the good, decent answers on here..Thanks for all the idiots that are ignorant!!!